Privacy policy

Smithers Rapra is committed to ensuring that your privacy is protected. This policy describes how we gather and use your information about you when you visit this website, and the procedures and measures we have in place to protect your privacy.

We value you as a customer, and respect your privacy. We treat your personal information as confidential and will not use this information for any reason other than those outlined below.

Collection of personal information

When you are placing an order on this website we will ask you for the personal information we need to fulfil that order, such as email address, name, billing and delivery information.

We also collect basic contact details, such as email address and name, if you sign up to a mailing list for one of our products or services.

We may, from time to time, use your information to email you details of products and services within industries and technologies which we believe you might be interested in. You can at any time opt to remove yourself from our mailing list by clicking the unsubscribe link at the bottom of your emails and following the steps on screen.

Security of your information

We follow strict procedures to ensure that your personal and financial information remain secure. To prevent unauthorised access or disclosure of your information, we have put in place stringent and up to date procedures to protect your information online.

We store your information on a secure server which is protected by the latest security and firewall technology. We also use secure socket layer (SSL) to encrypt all of your personal and financial information during transactional processes.

The following measures are also employed to protect your privacy:

PCI DSS compliance (Payment Card Industry Data Security Standards) - we are as a merchant compliant to PCI DSS level 4. We work with an approved Qualified Security Assessor (QSA) to ensure the latest security requirements are implemented and we are scanned and audited regularly to ensure we remain compliant.

Use of Cookies

You can find out more about how Cookies are used on this site here

Your consent

When you submit your information to us online, you are consenting to us using your information for the purposes set out in this policy. If you have any concerns or questions about the way in which we collect, store and use your information you can email us at

Links to Other Websites - this privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.